My sister who lives overseas wanted to transfer some payment to a local travel agent last week. She couldn't understand our online banking system and called me to help.
I had to log in my own account, video called her to guide her, step by step on how things work. After sometime, she finally made the transfer online *hooray* In her opinion, the online banking system here is too complicated. She said one needs to have an IQ of 200 to understand and operate it. Hahaha...
Although I have an IQ of 200 *ahem*, I sometimes still struggle to work things out...
You see, i received 4 tokens and am supposed to activate them. Unfortunately, after sometime, one of my tokens is locked and two of my user accounts are blocked. In order to unblock, i need to unlock first. The logic is simple but the journey isn't~
Last week, I went to the bank personally thinking that it would be faster to solve this mystery face to face with the bank personnel. Yes, it was fast because within one minute, the lady 'solved' her report by asking me to call the customer service...
To date, i have called the customer service 4 times. Haha, i wonder if my number and name is already on the frequent call list :P
The first agent managed to teach me how to unblock but i still couldn't unlock. She asked me to follow the instructions on the booklet to unlock. If i am still locked, to call the customer service again.
That sounds easy, however, when i duly followed and received the passcode through the SMS and happily keyed in, again, i received the error message @.@
So i called the customer service again, explaining to this person what my problem was and what the previous customer service agent taught me and now am still stuck. She said to me, that i am supposed to key in the passcode on the token, not on the login screen in the PC. And she will reset again and reminded that to follow the steps correctly. OK, i wasn't told earlier :(
Anyway, after 4 calls and some jigsaw puzzle pieces put together by me, i managed to solve the problem. I think from now on, i could confidently say that my IQ is 400! haha
Although it's complicated, i should be happy to know that the online system is secure and that my money will be save and sound...
I guess, there are more steps to follow in order to enjoy a peace of mind with a more secured system. Oh well, pros and cons.... that's the way life is.
5 comments:
i think the problem exists between the token and the chair :D
Walao！ so complicated！i get irritated easily calling those customer service hotline, so many steps and procedures, and come to end, problem still not solved! that's when i really feel like want to drag them out from the phone n solve the problem for me. You don't only have IQ OF 400 but EQ OF 100%
hahaha, i hope one day can witness your out-of-expectation reaction :P i have heard a lot from Jane but never have the chance to see it with my own eyes haha
the token is definitely the cause, resulting the problem to exist between token and the chair......
the complicated token system is to make your account safe... in singapore..too convenient. so convenient that i feel unsafe... and everything has both sides..but i get your frustration..like last time in China, it took me 1.5 hour to exchange 500USD T_T
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